ADMINISTRATION

What is the population of the City of Miami?

2000 Census reported 13,704.

Where do I call to get my utilities turned on?

Call the City of Miami Department of Public Utilities office at (918) 542-6685 for electric and water service (see also, City departments subdirectory "public utilities").  For gas service, please contact Oklahoma Natural Gas at (800) 664-5463.  If relocating to this area, please (click here) for additional information.

Who do I contact to find out about my property assessment or the ad valorem taxes I will pay annually?

Contact the assessor's office at the Ottawa County courthouse at (918) 542-9418.

Who do I contact to enroll my child in school?

Contact Miami Public Schools at (918) 542-8455. Miami Public Schools

How do I get information about renting the civic center or other public facilities?

You should contact the civic center day shift supervisor, Tim Howard or if after 3:00 p.m., Howard Fairman at (918) 541-2262.

How do I contact the Miami Police Department for non-emergency related calls? 

Call (918) 542-5585.

How do I find out if I need a building/zoning permit for the improvements I am planning for my home/property?

You will need to call the City's office of engineering at (918) 541-2329 (see also, city departments subdirectory "engineering.")

What form of government do we have?

The City of Miami operates under the council manager form of government.

When does the city council meet and where? 

The council meets the first and third Mondays of every month at 6:00 p.m. in the council chambers at the civic center at 129 5th NW.

Who is the city manager and how do I reach him?

Tim Wilson serves as Miami's interim City manager (see also, City departments subdirectory, "administration"). Mr. Wilson welcomes your calls and can be reached at (918) 541-2203. 

If I am a vendor that would like to bid on items the City purchases, who do I contact?

Purchasing Agent Randy Hinds or his assistant, Deanna Johnson, at (918) 541-2224.

What are the procedures I need to follow to get married in Miami?

1.  Both must have valid driver's license or a certified copy of birth certificates
2.  Both must be 18 years or older.  As of November 1, 2004, blood tests are no longer required.
3.  Acquire a marriage license from the Ottawa County Courthouse.

The Ottawa County Courthouse (fee required) and Lavern's Chapel (fee required) are both open Monday through Friday 9 a.m. to 5 p.m.  Lavern's does not require prior reservations, they operate on a first come/first serve basis, although they do require you to arrive before 4:30 p.m. to receive service for that day.

Ottawa County Courthouse (918) 542-2801, 102 E. Central, Miami, OK
Lavern's Wedding Chapel (918) 542-4806, 15 B St. SE, Miami, OK (across the street from the courthouse)

How do I obtain a copy of my marriage certificate?

Mail the following:  both names of the individuals married (maiden name of wife), date of marriage, $1.50 money order, and a self addressed stamped envelope.  Send it to Ottawa County court clerk, 102 East Central, Suite 300, Miami, OK 74354.  If you have any other questions or concerns regarding Ottawa County, please feel free to call them at (918) 542-2801.

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AIRPORT - Miami Regional Airport

How long is the existing runway? 
Runway #17 is 5,620 feet, runway #35 is 5,020 feet.

Do you ever have jets land at your airport? 
Yes we do. We can easily accommodate the largest corporate jets.

What is the price of fuel?
Please call (918) 541-2290 for the current price of jet fuel and AV gasoline.

Does the airport have a fuel truck or fuel island? 
We do not have a fuel truck, but do have an island for AV gasoline and jet fuel. 

What are your business hours?
We are open Monday through Sunday 8:00 a.m. to 5:00 p.m. After hours service is available by calling (918) 541-2290 during business hours to schedule.

Do you offer flying lessons? 
Flying lessons are available. Call (918) 541-2290 for details. 

Is a courtesy car available at the airport? 
Yes.

Can I purchase an airline ticket through your airport? 
No airline services are available. 

Is a mechanic available at your airport? 
Yes.

What is the cost for hangar rental?
Depending on size, hangars range from $75-$200 per month.

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FINANCE

How do I get on the bidder's list for the City of Miami?

Provide the purchasing division (P.O. Box 1288, Miami, OK 74355-1288 or email: Purchasing Agent Randy Hinds) with the following information about your company: name, address, telephone number, e-mail address and description of services/products your company can provide.

Why do I have to fill out an affidavit for contracts and payments before I can get paid?

This is a requirement for any services or purchases which exceed a dollar value of $1,000.00 per year (Title 11 of the Oklahoma Statutes 62 O.S. 1993, ss310.9B).

What is the sales tax number for the City of Miami?

The City of Miami is not issued a sales tax number by the State of Oklahoma because it is exempt from state/local taxes pursuant to Title 68 O.S. 1998 Supp., Section 1356(1). We can provide you with a copy of a letter from the Oklahoma Tax Commission for verification. If there are further questions, contact the Oklahoma Tax Commission.

How do I get a purchase order number for a product purchased by the City of Miami?

If a purchase order is required prior to the purchase being made, the person making the purchase should contact the purchasing agent's office for a number.

How do I get information about my services/products to the various departments of the city?

All information on products/services should be directed to the purchasing division for distribution to the various departments. After the information is reviewed by the department heads, they will contact the vendor if there is a need for that particular service/product.

When will my city, utility, or special utility authority claim be paid?

City - The Miami City Council meets twice monthly (1st & 3rd Monday of the month) and approves payment of claims at that time. Claims are paid approximately one week after they are approved for payment.

Utility Department - If the claim is for purchases made by the utility department, that board meets the second Wednesday of each month and claims are approved for payment at that time. Claims are paid approximately one week after they are approved.

Special Utility Authority - If the claim is for purchases made by the special utility authority, that board meets the third Monday of each month and claims are approved for payment at that time. Claims are paid approximately one week after they are approved.

May I substitute a product for the one which was specified on an order?

If vendors are unable to provide the product ordered and asks to substitute another product, they would be asked for specifications of the product being proposed as a substitute. Purchasing will check with the appropriate department to see if the substitute is acceptable.

May I be paid even though the purchase order I was issued has not been completed?

No. Payment is made upon completion of the purchase order. At the time the orders are made, the vendors should let purchasing know if they cannot supply all of the order at the same time. If this is done, a separate purchase order would be issued for the product which will come in at a later time.

How long are vendors kept on your vendor's list?

Standard time is one (1) year. If they wish to be removed from the list, the purchasing division should be contacted for removal.

When are items bid?

Items are bid as required to provide services to the citizens of Miami. Purchases are made according to the provisions set out in the purchasing policy of the City of Miami. A copy of that policy is available at the office of the purchasing agent. 

What is the sales tax percentage in Miami?

8.85% (4.5% State, 1.35% County and 3.0% City)

Do I need a business license in Miami?

No, the City of Miami does not require a business license.  However, if you have mechanical, electrical or plumbing contractor's license, you must register at the city to do business within city limits.

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EMERGENCY MANAGEMENT

• Code Enforcement

What is the City's standard operating procedure during sever weather?

During periods of severe weather, we begin monitoring the national weather service WSR-88 D radar. When we see that the weather system is getting close to Ottawa County, we send trained weather spotters out to pre-determined positions throughout the county. They in turn relay reports back to the Emergency Operations Center (EOC) about conditions that they observe. We usually have at least 10 spotters in the field during severe weather events. 

Where are public shelters located within the city?

The only public shelter within the City of Miami is located at the civic center. You go down the ramp on the south side of the building leading to the gym entrance and turn left. (Do not go into the gym itself.) By turning left you will go towards the concession stand. This area will lead you towards the EOC which is a hardened shelter with 12" concrete walls around it as well as being underground. We can accommodate approximately 100 people.

What does WSR-88D radar mean?

This stands for Weather Service Radar commissioned in 1988 the D stands for Doppler. Doppler simply means that the radar can detect the Doppler shift associated with particles that are moving either away from or towards the radar. 

Do you have the ability to view radar from the EOC?

Yes, we have access to real-time weather service radar.

How many people do you have in your organization?

We have over 50 volunteers in addition to the deputy director and director, who are paid city employees. The state and federal government match 50 percent of office costs.

What is Project Impact?

Project Impact is a partnership between Miami, the state, and FEMA to make Miami a more disaster-resistant community. There are several ways that we attempt to accomplish this. Public education makes people more aware of actions that they can take to protect themselves and their property is only one way that we can accomplish the task of making Miami a disaster resistant community.

Have homes have been acquired in the flood zone?

We have bought and removed homes located in the flood plain. All the houses that have been purchased are repetitive loss flood structures and are located throughout the City.

What actions does the City take when there is a disaster?

When there is a disaster or emergency situation in the community, the emergency management coordinator is the point of contact between all state and federal aid that is available to the City. The emergency management coordinator helps coordinate the efforts of all City department heads to ensure emergency situations are responded to effectively. This individual also coordinates damage assessment. No state or federal assistance is issued until damage is fully assessed. 

How do I join the volunteers and become active in emergency management?

We meet every fourth Tuesday of the month at the EOC located at the civic center. If you want to become a member, you must fill out an application, which is reviewed by the emergency management review board. After background checks and verification of information are satisfactorily completed and you are accepted by the board, you will be issued an ID card and a radio number.

Where does a person go to serve as a Miami emergency volunteer?

We have a variety of different positions available. For example, if you specialize in communications or computers, we will try to place you in a relevant position. If you want to be a storm spotter, we will provide training in that area and assign you to that task. Regardless of whether or not you have specialized training, we will eagerly utilize your abilities to help the community and its citizens. 

Oklahoma Road Conditions (click here)

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Code Enforcement:

What are the nuisance code administrator's main areas of concern?

• mowing of property 
• trash and debris 
• securing of abandoned buildings 
• removal/remodel of dilapidated structures 
• removal/storage of abandoned vehicles

What are the procedures for addressing violations?

• abatement letter issued, giving a compliance deadline
• failure to comply will result in a City cleanup followed by a lien against the property, or the issuance of a citation to appear in the City's municipal court

What constitutes trash and debris?

Garbage and litter fall under this category, but it also includes any indoor item (furniture, appliances, etc.) that is outside and any items that appear to have been discarded or unkempt. Any such items must be stored in an enclosed area or disposed of accordingly.

When is my vehicle considered abandoned?

Any vehicle that is: not currently tagged, has flat tires, is partially dismantled or wrecked, is not in operating order, or in any way appears to be abandoned is considered an abandoned vehicle. If you own such a vehicle, it is never to be kept on the street or on the property.

If I have a disabled vehicle, what must I do to be in compliance?

If the vehicle is going to remain on your property longer than ten (10) days, you must obtain a vehicle permit from the code enforcement office. Permits are issued for a six (6)month period of time to the owner of the vehicle. Progress toward making the vehicle operable must be shown during this six (6) month period. If no progress is made, the permit can be revoked.

How high does the grass have to be before I am in violation of the City code?

The grass and/or weeds cannot exceed 12 inches.

Am I responsible for the mowing and upkeep of the alleyway since it is a City easement?

The answer to this question is YES! A city easement is really only a right-of-way that allows the City access to maintain its improvements. The property actually belongs to the owner, from the center of the alley to the center of the street. Any upkeep or improvements thereof, are the responsibility of the owner.

Do I have to give my name when reporting a possible code violation?

No, you are not required to identify yourself. However, identifying yourself does allow us to perform follow-up calls in cases where the problem may not be a City code violation or may fall under the jurisdiction of another agency.

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ENGINEERING AND INSPECTIONS

• Floodplain and Stormwater Management
• Utility & Infrastructure Design
• Zoning and Planning
• Inspections

Floodplain and Stormwater Management:

How can I find out if my property is in the floodplain?

The FEMA floodplain map is located in the engineering office for review.

Can I build in a floodplain?

You can build in a floodplain if you build your structure above the flood plain level and if you have an engineer certify that your project will not raise the flood elevation above 0.5 foot. Note: All projects in the floodplain require a permit per FEMA guidelines. Please call (918) 541-2327 for information.

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Utility and Infrastructure Design:

What are the design standards for streets and sewers?

Design standards are established by the City engineer and are on file in the engineering office.

Who can do the design of utilities and public works infrastructure?

An oklahoma registered engineer must sign all utility and infrastructure plans.

Does the City of Miami have a standard drawing sheet that engineering consultants must use to design utilities and infrastructure for the City of Miami?

A standard drawing sheet can be obtained by calling the engineering office. A copy can be sent to the design engineer by U. S. mail or e-mail.

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Zoning and Planning:

Where is a street located?

The engineering office maintains official copies of the street maps of the City of Miami. You may call or visit our office to determine the location of streets.

What is the address for this property?

The engineering office assigns addresses for property inside city limits. Addresses may be assigned or found by visiting our office.

Is there an easement located on this property?

The engineering office can review the City maps and subdivision maps and determine if your property has any easements. 

How can I find out if this property is zoned for business?

A City zoning map and a copy of the City of Miami Zoning Code is located in the engineering office. This map and the code can be referenced to determine what use a property is suitable for.

Are utilities in place at or near the site?

Utility maps for water, sewer and electric are located in the engineering office.

Where is this property located?

With a legal description the location can be determined.

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Inspections:

When is a building permit required?

A permit is required for almost any building project. There are a few exceptions for cosmetic changes to a building. Please call the engineering office (918) 541-2329 to discuss any changes you are proposing to determine if you need a permit. Electrical and plumbing permits are required for any electrical or plumbing work.

To get a building permit, the City as a minimum, requires a scaled site plan of the work to be performed. The site plan can be drawn on simple grid paper. Placement of the work within the lot lines is very important. You may print out a copy of the permit and a sheet of grid paper to make your drawing on the forms portion of this website. A sample site plan is also listed on the forms page. Please refer to the permit checklist below to make this procedure as smooth as possible. Engineering personnel can help you with any questions you may have.

Permit Checklist:
    1. Does this work comply with current zoning requirements?
    2. Is this site over 1 acre? If yes, you must apply for a stormwater permit from the ODEQ.
    3. Is this work in the floodplain? Work in the floodplain must have a floodplain permit and meet all floodplain requirements.
    4. What is the estimated cost of this work?
    5. Who are the licensed contractors performing the work?

How much does a City building permit cost?

There is a minimum $10 charge for a building with construction costs of up to $10,000. An additional $1 per $1,000 over $10,000 of construction costs will be added to the $10 minimum fee.

When do we need a City inspection?

Any type of construction will require an inspection.

What are the adopted building codes for the City of Miami?

1. 2000 International Building Code
2. 1999 National Electric Code
3. 2000 International Electric Code
4. 2000 Property Maintenance  Code
5. 2000 International Mechanical Code
6. 2000 International Plumbing Code
7. 2000 Residential Building Code

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FIRE DEPARTMENT

What are the statistics on fire deaths?

Each year over 4,500 Americans die and more than 30,000 are injured in fires, many of which could be prevented. Unfortunately, an average of 100 firefighters lose their lives annually.

What should I do in case of fire?

There is little time! In less than 30 seconds a small flame can get completely out of control and turn into a major fire. It only takes minutes for thick black smoke to fill a house. In minutes, a house can be engulfed in flames. Most fires occur in the home when people are asleep. If you wake up to a fire, you won't have time to grab valuables because fire spreads too quickly and the smoke is too thick. There is only time to escape. Dial 911 from a neighbor's house.

Can a person die in a fire without being burned?

Yes! Smoke and toxic gases actually kill more people than flames do. Fire uses up the oxygen you need and produces smoke and poisonous gases that kill. Breathing even small amounts of smoke and toxic gases can make you drowsy, disoriented, and short of breath. The odorless, colorless fumes can lull you into a deep sleep before the flames reach your door. You may not wake up in time to escape.

What is the leading causes of fires and fire deaths?

Cooking is the leading cause of home fires in the United States. Cooking fires often result from unattended cooking and human error, rather than mechanical failure of stoves or ovens.

Careless smoking is the leading cause of fire deaths. Smoke alarms and smolder resistant bedding and upholstered furniture are significant fire deterrents.

Heating is the second cause of residential fires and ties with arson as the second leading cause of fire deaths. However, heating fires are a larger problem in single family homes than in apartments. Unlike apartments, the heating systems in single family homes are often not professionally maintained.

Arson is the third leading cause of residential fires and the second leading cause of residential fire deaths. In commercial properties, arson is the major cause of deaths, injuries and dollar loss.

Who is most at risk?

Senior citizens and children under the age of five have the greatest risk of fire death. The fire death risk among seniors is more than double the average population. The fire death risk for children under age five is nearly double the risk of the average population. Children under the age of 10 accounted for an estimated 18 percent of all fire deaths in 1995. Over 30 percent of the fires that kill young children are started by children playing with fire. Men die or are injured in fires twice as often as women.

What can I do to increase my chances of surviving a fire?

A working smoke alarm dramatically increases a person's chance of surviving a fire. Approximately 90 percent of U.S. homes have at least one smoke alarm. However, these alarms are not always properly maintained and as a result might not work in an emergency. There has been a disturbing increase over the last ten years in the number of fires that occur in homes with non-functioning alarms.

What can I do to insure smoke detector is working?

Replace batteries yearly. Dead batteries is the leading cause of smoke detector failure. Use your birthday or some other significant day to help you remember. Replace the entire smoke detector every ten (10) years.

Do smoke detectors really save lives?

YES! Most fatal home fires occur at night, while people are asleep. Poisonous gases and smoke from a fire in your home can numb the senses in a very short time. Every home needs a device that can wake people up in time to escape from a fire. Of all the low-cost fire alarm devices you can buy, Miami Fire Department considers smoke detectors to be one of the most effective.

Where do fires in the home most often start?: 

1.Kitchen 29% 
2.Bedroom 13% 
3.Living Room 7% 
4.Chimney 5% 
5.Laundry Area 4% 
6.Miscellaneous/Unknown 42%

Should I install a sprinkler system in my home?

Each person must answer that question for themselves. Although we protect our businesses from fire, what actions do we take to protect our families, our homes, and our possessions from fire?

Millions of Americans have installed smoke detectors in their homes in the past few years, but a detector can only alert the occupants to a fire in the house.  It cannot contain or extinguish a fire, but residential sprinkler systems can. Studies by the Federal Emergency Management Agency's United States Fire Administration indicate that the installation of residential fire sprinkler systems could have saved thousands of lives, prevented a large portion of those injuries and eliminated hundreds of millions of dollars in property losses. 

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LIBRARY

What are your hours?

• Monday, Wednesday, & Thursday: 9 a.m. to 8 p.m.

• Tuesday, Friday, & Saturday: 9 a.m. to 5 p.m.

• Sunday: 1 p.m. to 5 p.m.

How can I get a library card?

In order to obtain a card, a resident must come to the library in person and show verification of his or her current address and personal information.  A library card is free to residents of Ottawa County, and $5.00 a year for a person living outside of Ottawa County.

Do you have a genealogy department?

Yes, we do. Patrons may use the genealogy department on their own any time during regular library hours; however, individuals needing help with research will need to come during the hours the department is staffed, which are the following hours:

Monday 1 - 5pm
Tuesday 9am - noon
Wednesday 1-5pm
Thursday 1-5pm
Friday 1-5pm

Do you have a copier/fax machine/internet access?

Yes, we have all three.
Copier costs: $.10 per page
Fax machine costs: $1.00 per page plus $1.00 per long distance phone call
Internet access is free.  Printing costs $.10 per black & white page; $.25 per color page .

Is my book still on hold?

You can check what you have on hold by logging onto your account on our online catalog at www.miami.lib.ok.us and click on the catalog icon. Enter the barcode number from the back of your library card. Your password is your last name.

You can also check on holds by calling the library at (918) 541-2292.

Do you give instructions on internet use?

We do give very basic instructions on how to get on the internet and do basic searches.  However, we do not have the available staffing required for detailed instruction.

When is the book sale?

It is usually held the last weekend in April each year.  Please call 541-2292 to verify the exact date.

Do you take donated books?

Yes.  We accept books throughout the year.

What is your telephone number?

(918) 541-2292 and (918) 541-2293

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MUNICIPAL COURT

What are some reasons my driver's license can be suspended by the Oklahoma Department of Public Safety (DPS)?

1.  Failure to notify previous insurance carrier when changing insurance to another company;
2.  Failure to pay fines assessed to you in any state in the United States;
3.  Failure to appear for scheduled court appearance in any state in the United States;
3.  DWI charge: license may be reinstated upon completion of attending state mandatory DWI school;
4.  Possession of drugs;
4.  Exceed number of allowable points as per DPS regulations;
5.  Drop out of school before 18 years of age (if not in school and you apply for DL - you cannot receive one until you reach 18 years of age or proof of attending school).

KEEP YOUR DRIVER'S LICENSE CURRENT
If your driver's license expires, even by one day, you will be required to present your birth certificate and another form of ID as required by the licensing agency - before your license can be renewed. This may take several weeks, if you do not have the necessary documentation. Until you obtain a current license, you will not be legal to drive, and charges may be filed against you for driving without a current driver's license.

My citation was for driving with no insurance? What if I have found my proof of insurance?

Bring your proof of insurance in to court BEFORE the court date on your citation during normal business hours. If insurance coverage was obtained AFTER your citation, you MUST appear in court on the date noted on the citation.

What if I forget my court date?

Contact the court as soon as possible.  If you failed to appear, the judge will have ordered a bench warrant for your arrest and violation information will be forwarded to DPS.

What is DPS?

Oklahoma's Department of Public Safety [DPS] is the record keeping agency for this state. Oklahoma has a reciprocal agreement with all but three states within the United States. When a citation is forwarded to DPS, you will most likely lose your driving privileges. Driving privileges will be reinstated only after paying all outstanding citations, and the reinstatement fee as charged by the state.

May I pay my fine or payments in cash or personal check?

Cash is preferred if paying in person. Personal checks are accepted only if approved by the court staff. If mailing payment, money order or cashiers check is accepted pay.

Can I pay after hours, weekends, and holidays?

Payments may be made at the Miami Police Department. A receipt may be obtained the next business day at the court. Additional after hour payment information.

What if I cannot pay my fines today?

You must appear in court and ask the judge for a payment agreement. The court will suspend your driving privileges and/or issue a warrant for your arrest if you fail to pay your fine on time. These types of actions will result in additional cost to you.

How many points will appear on my driving record as a result of citation?

You must call Department of Public Safety for that information (405) 425-2098 or (918) 296-5810 .

Will I be required to perform community service?

As a part of your sentence for certain offenses, the judge may require you to perform a certain number of hours of community service. Community service is performed under the supervision of the court administrator. You will be charged a filing fee and monthly fees.

Can I pay my citation prior to the scheduled court date and not appear in court?

Certain violations may be paid prior to your scheduled court date.  A complete list of payable offenses is available by accessing a Fine Schedule, which is usually given to you by the arresting officer or the court administrator's office. Citation Instructions and Citation Report

If I pay my fines before going to court, will the fine be less; and will there be no court costs?

No, the amount of the fine will be the same. Court costs are always paid. Going to court does not mean you will pay more.

Where does the money go that is collected from fines, court costs, etc. paid to the court?

All money collected from fines and court costs is deposited with the City treasurer's office and credited to the City's general fund.  State mandated fees of $19 are sent to C.L.E.E.T. and O.S.B.I. The $35 bond fee is added to the initial filing of any bond, of which $25 goes to the jail entity (Ottawa County Sheriff's Office).

Marriage licenses, small claims, and tickets issued by state patrol (OHP) and other jurisdictions:

Contact the Ottawa County court clerk's office (918) 542-2801 during normal business hours.

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POLICE DEPARTMENT

Where do I go to pay a traffic ticket?

The Miami Civic Center municipal court room, 129 5th Ave. N.W., Miami, OK 74354.

Where do I go to get a copy of an accident or offense report or arrest record?

A copy can be obtained at the police department records division.

Do you provide handicapped stickers?

No, but we do provide the application forms that must be completed by you and your doctor.

Do you have an animal shelter?

Yes, the animal control officer can be contacted by calling the police department at (918) 542-5585. 

Can you provide financial aid to citizens in need?

Yes, we can help through funds from the Salvation Army after paperwork has been completed and approved.

I need to obtain a protective order, how do I apply for one?

To apply for a protective order you need to go to the Ottawa County Courthouse, 3rd floor.

Where do I go to make a report?

The police department, where the dispatcher will contact an officer to come in and take your report.

Where do I pay for a parking ticket?

Parking tickets may be paid at the police department's City court.

When is a suspect going to be arrested?

As soon as the district attorney or City judge makes a decision on the case, which can take several weeks. 

When can I get my property back?

Once a case is completed and the district attorney gives a release of the property, which can take from 6 months to 5 year. 

How do I get restitution?

You must seek civil, not criminal action through civil court.

When is the City auction?

It is usually once a year, watch newspaper advertisements or you can contact the purchasing department at 541-2224.

When is the property room officer in?

9 am -5 pm, Monday - Friday. except Holidays

Where are the "lost  & found" bicycles held?

In the fenced area at the west end of the department.

Why can't suspects be arrested ?

Each case has a set criteria that must be met to formulate the case for an arrest. Many times, if all criteria are not met, an arrest cannot be made.

Why is my electricity off?

It is either storm related, an accident, a power surge, or a transformer problem.  You can call the utility operation center (541-2240) for more information.

What are the road conditions?

The current weather information that our department passes along is provided by the Oklahoma State Highway Patrol or the Oklahoma Department of Public Safety website.

Can we shoot fireworks within city limits?

No, it is against City ordinance.

I locked my keys in my car, can an officer come and unlock my door?

Under City policy, we are not allowed to unlock vehicles. You will need to contact either a locksmith or wrecker.

What is the number to the Ottawa County sheriff's department?

(918) 542-2806

Are we having school today?

We are not generally notified of school closings. However, your local TV station can advise.

Is it going to flood? How high is it going to get?

We suggest that you get in touch with the City's emergency management department at (918) 541-2275.

What are the animal control officer's hours?

The animal control officer is on duty from 7:00 a.m. - 2:45 p.m., Monday - Friday (excluding holidays).  We can transfer you to his extension to leave a message regarding adoptions or retrieving pets that have been picked up.

Can you run my car tag or license and see if I'm suspended?

State law allows this to be done only for law enforcement purposes.

How do I contact the Oklahoma Highway Patrol?

You can dial them directly at (918) 256-3388 or *55.

When there is an activity scheduled for the weekend at the civic center, can you open the civic center or gym?

No, but we can contact the maintenance department or you can dial direct (918) 541-2262.

Can I call 911 to verify my 911 address?

911 should not be dialed for any reason other than an emergency.  Pat Dale, 911 director, should be contacted for information regarding 911 at (918) 541-2319.

What if I have a need, but it is not an emergency?

211 is a free dialing code with the United Way that puts people in need with the services provided in our community, such as shelter and food. For more information on this program contact United Way Director Tisha Able at: (918) 542-8677.

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PUBLIC UTILITY DEPARTMENT

• General
• Billing
• Technical
• Pollution Control

General:

What is the cost for a sewer tap?

There is no initial cost although there is a monthly charge based on water consumption.

What is the cost of a water tap?

It varies with the size of line required:

Normal Residential:  ¾ inch tap $475

Normal Commercial:

1 inch tap $   600
2 inch tap $1,850
3 inch tap $3,100
4 inch tap $3,750
6 inch tap - installed on a time and materials cost basis.

Why are you changing out my water meter?

We keep records of when a meter goes into service. We periodically change meters out to insure the accuracy of the reading.

Who sets utility rates? 

The utility board recommends rate changes to the City council who makes the final decision on all rate increases.

When I am affected by an outage, how long will my electric be off?

Most outages can be corrected within a few minutes, in a storm situation it can be much longer. When you experience an outage, please call 542-6685 and give the operator your address. The operator will give you a good estimate of the duration of the outage. If you are affected during a large outage at night, please turn your porch light switch to the "on" position for our workers. They can efficiently make repairs when they can easily see who has power and who is still without power as they progress in their work to restore service.

Why is my water rusty?

Rusty water indicates a disturbance in the water line, which could be caused by a crew fixing a water leak nearby or a fire hydrant in use. It should clear up in a few hours. It is best to refrain from washing clothes during this time. The brown color is from iron (rust) suspended in the water; though the water is not harmful to drink, it can discolor clothes. If you experience rust problems in your laundry, BEFORE drying that laundry, give us a call for help on removing the rust.

What is the quality of the water produced by the City of Miami?

Current water quality report

How long will my water be off?

For routine maintenance, service is usually interrupted for 15 minutes or less. If a large water leak has occurred, it could take as long as 2 hours for crews to repair it. Call 542-6685 and give the operator your address. The operator can give you a good estimate of the duration of the service interruption. 

Why is it necessary to trim/cut my trees?

We have a tree-trimming program, which keeps tree limbs from disrupting power. We monitor trees in the easements and alleys for this purpose. This preventive maintenance program helps insure that small storms will create fewer power problems, if any, and large storm outages can be handled in a more timely manner.

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Utility Billing:

Why is my sewer charge more than my water bill?

The cost to collect and treat our wastewater is considerably higher than the cost to pump our water from the wells and treat (chlorinate) it. Therefore, the sewer rate is $2.90 per 1,000 gallons water used and the water rate is $2.25 per 1,000 gallons water used. 

Where can I pay my utility bill?

You can pay at any of the following locations:

a. Miami Public Utilities office at 129 5th Ave NW
b. Drop off at our night deposit box at 129 5th Ave NW
c. Through the mail
d. By automatic bank draft

This list is also provided on your utility bill.

What are the utility office hours?

Office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday, except holidays.

Why is my water bill so high?

The most frequent problem is a toilet stool leak. We have free dye tablets available in the utility office that can help detect a leak in the toilet. Many times this can be fixed with a $3 part available at any local hardware store. We can install water meters used specifically for summer activities for a small installation fee. No sewer charge is assessed on this meter. Please contact the Utility Office if interested.

Why is my electric bill so high?

Tips to help keep costs down:

a. When using your air conditioner, keep the temperature fairly stable all day. Do not turn off during the day and start in the evening.
b. Change air conditioner filter monthly.
c. Turn off lights when not in use.
d. Use of electric heaters in the winter will cause consumption to increase.

How does the City of Miami Public Utility Department's rates compare with other cities?

Rate Survey

Can I change the due date of my utility bill?

The City of Miami is divided into four sections. This is to provide a route for the meter readers to read each meter each month. The bills are then prepared once a month for each section of town.

How can I get faster service at the utility window?

Be prepared by having your bill and check made out before you get to the window. If you do not need a receipt, we have a second drop box lane, adjacent to the window in which to leave your payment. We check this box at 8:00 a.m. every business day.

Why is my deposit so high?

The utility billings office now has standard deposits for residential customers, $75 for a homeowner and $125 for a lessee. Our office will also accept letters of credit from previous utility services.

Can I pay my deposit in installments?

No. The full deposit must be paid before service will be authorized and activated.

When I disconnected my service, I paid my bill in full. Why do I have a final bill?

The bill you paid in full at the time of your disconnect order was actually for the previous month's service. We go out and get a final reading on your disconnect date, and your final bill is for the last month you lived there.

What method of payment can we use to pay our utility bills?

Check, cash, money order, cashier's check, visa debit cards and master card or by automatic bank draft. This service is provided free of charge. Sign up forms for this service are available at the utility office or online.

What are the benefits of being on automatic bank draft?

It saves you time by not having to write out a monthly payment. It also saves postage (if you pay by mail) and gas (if you pay in person), and ensures that your account is paid on time.

Who can sign up for automatic bank draft?

Residential and commercial customers who have a current utility account and a checking or savings account can sign up.

How much is the fee to be on automatic bank draft?

This service is free of charge to our customers. However, check with your financial institution to see if they charge any related fees.

When will my automatic bank draft start?

Your utility account balance must be current, with no outstanding balance due. Then, at the next billing cycle, you should be enrolled in automatic bank draft unless your new bill was printed during the enrollment process.

Will I continue to receive a bill?

Yes. You will receive a bill each month. Once you are enrolled with automatic bank draft, you will notice a message on the bill that states: "Draft Customer Do Not Pay."

How will I know when the money will be taken out of my account?

Each month, the exact draft date will be noted on the bill you will continue to receive in the mail. If this falls on a weekend or holiday, it will be processed on the next business day

Can I select the date to have my payment taken out of my account?

Dates cannot be selected due to the billing cycle process.

What if I don't have money in my account on the draft date?

If the draft is dishonored or returned, a $25 fee will be added to your utility account. Once the utility office has been notified, you will have a 24-hour notice to pay your bill and the $25 fee to avoid disconnection of your utilities.

Can I specify how much you can draft from my account?

No. At this time, the entire utility bill is drafted for payment.

What if I change financial institutions (bank, savings & loan, credit union)? Contact us immediately at 918-542-6685 to let us know of the change. Then, you may submit the new information by mail or in person. We will need for you to submit a voided check from your new account in order for us to verify information through the bank.

What if I move to another address in Miami?

No problem, automatic bank draft can be transferred to another account. You will need to call 918-542-6685 to advise us that you want the draft forwarded to the new address.

The utility account is not in my name. Can I still pay from my bank account?

Yes. When you complete the Automatic Bank Draft Application Form, include the account's service address and your voided check and bank account information.

What if I have more than one utility account?

We can draft for more than one utility account. Just complete one application form, list all the utility accounts on a separate sheet and return both with a voided check.

What if after I sign up, I decide I don't want to automatic bank draft my account any longer?

If you decide you no longer wish us to draft your account, contact us immediately at 918-542-6685. Then, at the next billing cycle, you should NOT be enrolled in automatic bank draft unless your new bill was printed during the discontinue process.

How do I enroll?

You may come by our office Monday-Friday 8 a.m. to 5 p.m. at 129 5th NW to pick up an application or contact us at 918-542-6685 to have an application mailed or faxed to you. When you complete the Automatic Bank Draft Application Form, include the your utility account number and your voided check with bank account information. Then, at the next billing cycle, you should be enrolled in automatic bank draft unless your new bill was printed during the enrollment process.

What if I have any other questions?

Our customer service representatives will be glad to help you with any further questions about this or any other program or service offered by the City of Miami. You may come by our office Monday-Friday 8 a.m. to 5 p.m. or contact us at 918-542-6685.

What happens if my service gets disconnected for non-payment of the bill?

You must pay your full bill plus a $30 service charge to be reconnected during regular business hours. After hours reconnection service charges are higher due to having to pay the additional expense of calling-in city personnel to complete the work. Also, depending upon account information, an additional security deposit starting at $50 may be required.

How much notice is needed in order to have utility services connected?

We can issue an order the same day and complete the activation if it is placed by 4:00 p.m.

How much does it cost to put service in?

A $20 service charge plus deposit. Please note, someone must be home during regular office hours (8:00 a.m. - 5:00 p.m.) to set the water service. If you need to schedule turning your service on after 5:00 p.m. it will be an additional $40 between 5:00 p.m. and 9:00 p.m. and $50 after 9:00 p.m.

What if I cannot pay my bill?

Please contact the utility office for payment arrangements before the bill is due.

How do I get a security light?

You must come in and sign a contract to keep the light for 1 year.  The department issues a work order to install it.  If you use an existing pole, it is a $10 a month starting January 1, 2006. If you need a pole, it is a $100 one-time charge and the light is $13 a month and the contract is for 3 years.  Flood lighting is available for commercial usage.  (Click here) to download an agreement for area light service.

Other billing questions?

Please contact Teresa Asbell at 918-541-2205.

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Technical: